Fullstack Software Engineer – Care Expert Copilot

About the role

Alan is looking for a Fullstack Software Engineer to join the Support Area and help build the next generation of AI‑augmented customer service tools for its 1M+ members. You will work on the cockpit that connects AI agents with human care experts, ensuring a seamless handoff and empowering experts to steer the AI.

Key responsibilities

• Design and develop the control surface that lets care experts manage AI‑generated responses.
• Build tooling for routing requests, surfacing context, and drafting replies.
• Collaborate with AI teams to integrate smart agents that answer up to 50% of member questions.
• Ensure scalability and delightfulness of the customer‑service experience for a growing user base.

Required profile

• Passion for combining AI with human expertise in a health‑tech environment.
• Strong sense of ownership and impact on product scaling and profitability.
• Ability to work across France, Spain, Belgium, and Canada in a distributed team.

Required skills

What we offer

• Opportunity to shape a product used by over a million members.
• Work in a fast‑growing, mission‑driven company with a strong focus on prevention.
• Collaborative culture across multiple European and North‑American locations.