Front Desk Receptionist

About the role

As the first point of contact for guests at Hilton, the Receptionist ensures a warm, professional and seamless experience from arrival to departure. You will manage front‑desk operations, address guest inquiries, and support the overall service standards of the hotel.

Key responsibilities

• Welcome guests, handle check‑in and check‑out procedures, and provide courteous assistance throughout their stay.
• Respond promptly to guest enquiries, requests, and complaints, including post‑check‑in courtesy calls.
• Process reservations, room allocations, payments and manage guest accounts accurately using the Property Management System.
• Promote hotel services, up‑sell room categories and packages, and handle foreign currency exchange and cash transactions in line with hotel policies.
• Maintain communication with Housekeeping, Engineering, Food & Beverage and other departments to ensure smooth operations.
• Monitor guest feedback on platforms such as Stay Experience Platform and TripAdvisor, and prepare performance reports for the Front Office team.
• Adhere to Hilton brand standards, grooming policies and GDPR requirements for guest data.

Required profile

• Strong customer‑service orientation with a friendly and professional demeanor.
• Excellent communication skills and ability to handle guest issues calmly.
• Attention to detail and ability to work efficiently in a fast‑paced environment.
• Team player who collaborates well with other hotel departments.

Required skills

• Proficiency with the OnQ Property Management System (PMS).