Desktop Support Technician – Bilingual (French/Dutch/English)

About the role

We are looking for an experienced Desktop Support Technician to join our IT Support Centre in Belgium. You will provide both on‑site and remote assistance to end‑users, handling hardware, software and application issues while ensuring a high level of service quality.

Key responsibilities

• Deliver day‑to‑day local and remote desktop support for Windows environments.
• Receive inbound calls, diagnose problems, and document all actions in the ticketing system.
• Perform break‑fix interventions, fault diagnosis and resolution for desktops, laptops and approved applications.
• Coordinate with supervisors and managers to maintain operational consistency across all shifts.
• Manage asset inventory, installation, configuration and OS troubleshooting.

Required profile

• Minimum 5 years of experience in Windows Desktop support.
• Fluent in French, Dutch and English.
• Eligible to work in Belgium.

Required skills

• Windows Desktop support
• Hardware troubleshooting
• Software and application troubleshooting
• Ticketing system usage
• Asset management
• OS installation and configuration
• Remote desktop tools
• Break‑fix and fault diagnosis