Software Engineer Trainee – AI & Jira Automation

About the role

This internship offers the chance to work on real‑world AI applications that transform how Jira tickets are processed and analysed. You will contribute to building innovative tools that integrate large language models to automate ticket summarisation and categorisation.

Key responsibilities

• Design, develop and maintain software that connects Large Language Models (LLMs) with Jira for automated ticket analysis.
• Implement robust API integrations with Jira and external LLM services.
• Architect logic for summarising, categorising and evaluating incoming tickets.
• Experiment with prompt engineering and model configuration to improve output quality.
• Collaborate with senior engineers to refine requirements and iterate on solutions.

Required profile

• Bachelor's or Master's degree in Computer Science, Software Engineering, AI/ML, Data Science or a related field.
• Strong programming ability in Python with clean, efficient code.
• Experience handling APIs and processing data from external services.
• Interest in Large Language Models and AI technologies.
• Analytical problem‑solving mindset and proficiency in English (written and spoken).

Required skills

• Python
• API integration
• Large Language Models (LLMs)
• Prompt engineering