Service Team Leader

About the role

As a Service Team Leader you will combine technical expertise with strong leadership to optimise field service operations, maintain key customer relationships and drive continuous improvement across the service department.

Key responsibilities

• Lead, mentor and develop a team of service engineers, fostering a high‑performance culture.
• Plan, schedule and allocate resources for preventive, corrective and emergency service interventions.
• Ensure compliance with safety regulations, quality standards and customer specifications.
• Monitor service performance metrics, analyse trends and implement corrective actions to boost efficiency and satisfaction.
• Act as the primary contact for key customer accounts on service‑related inquiries and escalations.
• Collaborate with sales, project management and internal teams to ensure seamless service delivery.
• Manage service agreements, warranty claims and spare‑parts inventory.
• Identify opportunities for contract renewals and upselling of additional services.
• Prepare and present regular reports on team performance, customer feedback and operational challenges.
• Coordinate the Stand‑by Service offering.

Required profile

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related technical field.
• Minimum 5 years of field service experience in the power or energy industry.
• Proven leadership or supervisory experience managing technical professionals.
• Strong technical knowledge of power products and systems such as transformers, switchgear and grid automation.
• Excellent problem‑solving and analytical abilities.
• Fluent in Dutch and English (French a plus).
• Valid driver’s licence and willingness to travel frequently within Belgium and occasionally abroad.

Required skills

• Transformers
• Switchgear
• Grid automation
• Project management tools

What we offer

• Consultant position within a high‑tech, innovative environment.
• Comprehensive training, coaching and close follow‑up.
• Balanced salary package with fringe benefits based on experience.
• Long‑term development perspective and a human‑centred, diverse company culture.