Service Desk Agent (Level 2) – Junior

About the role

Fincons Group is seeking a Junior Service Desk Agent (Level 2) to provide end‑user support for IT systems and business applications. The role is based in Brussels with a requirement to be onsite one day per week.

Key responsibilities

• Provide first and second‑line support for users, handling tickets via ITSM tools such as ServiceNow or Jira Service Management.
• Analyze business requirements for web applications and services, and document user support procedures.
• Coordinate regular meetings, follow‑up actions, and produce minutes to ensure smooth collaboration across multicultural teams.

Required profile

• Experience in end‑user support for IT systems and business applications.
• Strong understanding of business processes, especially financial processes in private or public sectors.
• Ability to work in an international, multilingual environment and manage cross‑team technical issues.

Required skills

• ITIL 4 practices and familiarity with ServiceNow or Jira Service Management.
• Hands‑on experience with Oracle RDBMS, SQL and SOAP‑UI.
• Knowledge of Activiti BPM (plus).
• Proficiency with Microsoft Office and standard office automation tools.