Remote French-English Customer Support Representative

About the role

We are seeking a bilingual French‑English Customer Support Representative to join our fully remote team. You will be the first point of contact for customers, helping them resolve technical or order‑related issues while delivering a friendly, solution‑focused experience.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and phone.
• Provide step‑by‑step guidance to troubleshoot technical problems and order questions.
• Maintain accurate records of all interactions in our CRM system.
• Share customer feedback and insights to help improve products and processes.
• Collaborate with a supportive remote team to ensure consistent service quality.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Calm, solution‑oriented attitude under pressure.
• Familiarity with e‑commerce environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, or Shopify (or similar support tools).
• Basic knowledge of CRM systems.

What we offer

• Fully remote work – you can work from anywhere.
• Competitive pay with regular reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• A collaborative team culture that values growth and respect.