Customer Service Representative (Graduate)

About the role

As a Young Graduate Customer Service Representative you will be the first point of contact for customers, handling both administrative and technical support requests. You will own inquiries from initial contact through resolution while contributing to continuous improvement of support processes.

Key responsibilities

• Act as primary contact via email and telephone, delivering professional, responsive support.
• Analyse incoming requests, identify appropriate solutions and provide timely, accurate answers.
• Manage event‑based incidents, coordinate with relevant teams and route specific issues.
• Handle customer complaints according to defined procedures and ensure proper documentation.
• Maintain and update customer data to guarantee accuracy of records.
• Create and maintain process documentation, procedural guidelines and knowledge‑base articles.
• Continuously develop knowledge of customer‑service tools and apply best practices.
• Stay up‑to‑date with risk and regulatory frameworks and help mitigate related risks.
• Identify recurring concerns and share feedback with internal stakeholders to improve the overall experience.

Required profile

• Strong customer orientation and empathy, able to respond with patience and professionalism.
• Ownership and accountability – follow through on commitments and ensure timely resolution.
• Willingness to learn about Isabel’s solutions and the user‑experience journey.
• Excellent communication skills across multiple languages and channels.
• Proactive problem‑solving and ability to identify issues early.
• Collaborative mindset, working well within teams and across departments.
• Adaptability to change and quick adjustment to new tools or processes.
• Attention to detail in data handling and documentation.
• Resilience under pressure and during high‑volume periods.
• Digital fluency with common digital tools and platforms.

What we offer

• Human‑sized Belgian company (≈250 employees) where ideas matter.
• 80% hybrid work, flexible hours and autonomy.
• Coaching, training and tailored development paths.
• Flat, collaborative structure with real ownership.
• Competitive rewards: Flex Income Plan, annual bonus, insurance, meal vouchers.
• Inclusive culture and strong employee engagement.
• Easy mobility options supporting low‑footprint commuting.
• Professional gatherings, networking and fun activities.
• Certified Top Employer with 30 years of tech leadership.