Member Experience Manager

About the role

As a Member Experience Manager you will be the primary point of contact for members at our Brussels location, ensuring their daily work experience is exceptional. You will combine business acumen with a customer‑centric mindset to drive community engagement and support sales initiatives. This role blends operational oversight with relationship building in a fast‑growing workspace environment.

Key responsibilities

• Serve as the go‑to problem solver and day‑to‑day liaison for members, handling requests of any size.
• Organise and communicate all operational details to guarantee smooth office functioning.
• Identify and prospect potential members, delivering consultative tours and tailored solutions.
• Plan, coordinate, and execute community events that showcase the workspace and foster member interaction.
• Represent Industrious in the local market, building relationships with business leaders and community partners.
• Collaborate with internal teams to continuously improve the member experience and address feedback.

Required profile

• Strong interpersonal skills with a genuine curiosity about people’s needs.
• Detail‑oriented and resilient, able to manage multiple tasks simultaneously.
• Comfortable communicating with senior executives, including CEOs.
• Proactive, self‑motivated, and able to work effectively within a team.
• Passion for creating memorable experiences and community programming.

Required skills