This job is no longer available
This job expired on 07/09/2026. It no longer accepts applications.
Junior Application Support Agent
Quanta International · Bruxelles et périphérie
Job description
About the role
We are seeking a proactive Junior Application Support Agent to join our IT team. In this role you will be the first point of contact for users, handling tickets, troubleshooting issues, and assisting with application updates to ensure smooth daily operations.
Key responsibilities
- Monitor and manage support tickets, providing first‑line troubleshooting and resolution.
- Escalate complex issues to senior team members when needed.
- Support application updates, releases, and maintenance activities.
- Maintain accurate documentation of incidents and solutions.
- Collect user feedback and collaborate with team members to improve services.
- Assist during critical or high‑priority incidents.
Required profile
- Experience in customer support, helpdesk, or application support.
- Familiarity with ServiceNow or similar ticketing tools is a plus.
- Good communication and teamwork skills.
- Proficiency in MS Office; knowledge of Jira and Confluence is an advantage.
- Motivated, adaptable, and willing to learn.
Required skills
- ServiceNow (or comparable ticketing system)
- MS Office suite
- Jira
- Confluence
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in België.
Salaries by job title
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Quanta International
Bruxelles et périphérie
Related job offers
-
Senior Web Developer – React Router 7 / TypeScript / Full‑stack
USG Professionals Belgium Bruxelles et périphérie -
Cybersecurity Analyst
Cream Consulting Bruxelles et périphérie -
Service Desk Engineer – 24/7 Shift (Brussels)
TCrew Bruxelles et périphérie -
Senior Consultant - AI Projects
sailpeak Brussels -
Data Scientist – AI Projects for Banking
sailpeak Brussels