Guest Service Agent (m/f/x)
Penta Hotels · Diegem
Description du poste
About the role
As a Guest Service Agent at Penta Hotel you will be the first point of contact for our guests, creating a welcoming atmosphere from check‑in to check‑out. You will work in a lively lounge environment, serve drinks and snacks, and support the front‑desk operations throughout the day and night.
Key responsibilities
- Greet guests, offer a welcome drink, and manage the check‑in process.
- Provide local area information and recommendations.
- Host guests in the lounge, serving beverages and light snacks.
- Handle email correspondence, process invoices, and manage the shift cash register.
- Cover night shifts and ensure a smooth farewell for departing guests.
Required profile
- Previous experience in hospitality service or reception.
- Strong commitment to hygiene and cleanliness standards.
- Fluent English for communication with guests and team members.
- Attentive, responsible and able to work well within a team.
Required skills
What we offer
- Competitive remuneration with optional pension plan.
- Flat hierarchies where your opinion matters.
- Opportunities for internal training and career development.
- Casual uniform (jeans and t‑shirt) and F&B discounts.
- International work environment and cultural exchange.
- Additional birthday day off and fitness‑club membership support.
- Two complimentary nights per year for you and a companion at any of our hotels.
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Penta Hotels
Diegem
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