Front Office Receptionist

About the role

As a Front Office Receptionist at Tangla Brussels you will be the first point of contact for guests, delivering warm, professional service while managing all front‑desk operations. You will ensure smooth check‑in and check‑out processes, handle reservations, and support guests with any special requests.

Key responsibilities

• Greet guests with a smile, maintain a clean uniform and name‑tag, and adhere to grooming standards.
• Manage reservations received by phone, email, fax or the central reservation system, creating and updating records.
• Prepare confirmation letters, process cancellations and modifications promptly.
• Check‑in guests according to Standard Operating Procedures and handle cash‑handling and banking procedures at checkout.
• Use the Opera property‑management system for guest registration, room assignment and reservation management.
• Answer telephone calls with proper etiquette and handle incoming mail.
• Stay informed about daily hotel operations, room rates, packages, promotions, and amenities.
• Attend daily briefings and keep up‑to‑date with any extraordinary events or procedural changes.

Required profile

• Professional appearance, punctuality and ability to work in a clean uniform with name‑tag.
• Strong knowledge of hotel front‑desk procedures and daily operational updates.
• Excellent communication skills and a courteous, service‑oriented attitude.
• Ability to follow cash‑handling, banking and hospitality guidelines accurately.

Required skills

• Proficiency with the Opera PMS (property‑management system).

What we offer

• Dynamic work environment in a reputable hotel.
• Opportunities for professional development in hospitality.