French‑Speaking Customer Support Agent – FinTech (Greece)

About the role

We are looking for a French‑speaking Customer Support Agent to join our team in Greece, providing assistance to users of a leading FinTech platform. The role involves handling inquiries via phone, email and chat, ensuring a smooth and professional experience for French‑speaking customers.

Key responsibilities

• Deliver high‑quality customer support in French across phone, email and chat channels.
• Assist customers with account questions, transactions, technical issues and other FinTech‑related topics.
• Resolve complaints promptly to maintain high satisfaction levels.
• Record all interactions accurately in the CRM system.
• Collaborate with internal teams to continuously improve service quality.
• Stay up‑to‑date with product features and industry trends.

Required profile

• Fluent in spoken and written French; English proficiency is a plus.
• Previous experience in customer service, preferably within FinTech, banking or related sectors.
• Strong communication, interpersonal and problem‑solving abilities.
• Professional, customer‑oriented attitude and ability to work in a fast‑paced environment.

Required skills

• Proficiency with CRM software.
• Comfort using digital communication tools.

What we offer

• Competitive monthly salary.
• Fully paid training and relocation package.
• Monthly performance bonus.
• Health insurance and two extra salaries per year.
• Additional benefits.