Freelance Airport Passenger Support – Charleroi

About the role

FlightHelp is looking for reliable freelancers to join its on‑call team at Brussels South Charleroi Airport. When a flight experiences a significant delay or cancellation, you will help affected passengers understand their rights and how FlightHelp can assist them.

Key responsibilities

• Respond quickly to notifications from the operations team about flight disruptions.
• Travel to the arrivals area of Brussels South Charleroi Airport at short notice.
• Distribute informational flyers to passengers of the impacted flight.
• Explain FlightHelp’s services in a friendly, calm, and professional manner.

Required profile

• Residence in Frasnes‑lez‑Gosselies, the Walloon Region, or nearby areas.
• Good command of French (minimum B2); English or additional languages are a plus.
• Reliability, punctuality, and comfort interacting with the public.

Required skills

What we offer

• Highly flexible schedule – work only when disruptions occur and you are available.
• Compensation of €40 per assignment (approximately one hour of work).
• Full reimbursement of travel expenses such as fuel, parking, or public transport tickets.
• Performance‑based bonuses and the possibility of long‑term collaboration with increased responsibilities.