Employee Journey Expert - Recruitment

About the role

ING is looking for an Employee Journey Expert in Brussels to own the recruitment employee journey end to end from an employee experience perspective. This is not a recruiter role: you will look at the whole journey, from candidate to first day, and make it simpler, more digital, more efficient and more human. You will work in a team of Employee Journey Experts covering the full employee lifecycle, in an international context.

Key responsibilities

• Evaluate the recruitment journey through employee feedback, operational insights and market trends, and design improvements that are personal, simple and frictionless.
• Drive change initiatives that improve both employee and manager experience.
• Identify opportunities to simplify, automate and digitise processes, and partner with global product owners to shape HR technology.
• Build and maintain a roadmap of local and global initiatives, manage projects from idea to implementation and coordinate across teams and stakeholders.
• Ensure compliance with risk, legal and regulatory requirements, including employment screening and data protection, and work with business control and risk experts.
• Partner with local HR Business Partners, global HR teams, product owners and external service providers, acting as a trusted advisor on employee experience and process improvement.

Required profile

• Experience improving HR processes, employee journeys or service delivery models.
• Strong project and change management capabilities, and confidence working with many stakeholders.
• Ability to turn data into insights and action.
• Experience with HR technologies, enterprise platforms or digital transformation initiatives.
• Structured problem-solving approach, strong communication and influencing skills.
• Curiosity about emerging technologies such as AI.
• Preferred: Workday or similar HR platforms, talent acquisition, employee experience, HR operations or HR transformation experience, international or matrix organisation experience, and knowledge of HR risk, compliance or governance.

What we offer

• A dynamic, international working environment and exposure to global HR transformation.
• Significant autonomy and ownership.
• Continuous learning and development opportunities.
• Flexible and hybrid ways of working.