Customer Service Representative

About the role

Join a dynamic team that values passion and customer focus. As a Customer Service Representative you will be the friendly voice that helps our customers resolve inquiries and discover additional products and services.

Key responsibilities

• Receive, respond to, and resolve high‑volume telephone inquiries in a call‑center environment.
• Maintain departmental quality and productivity standards.
• Cross‑reference a variety of products and services to suggest appropriate options for customers.
• Conduct outbound calls to survey customer satisfaction with existing products.
• Handle customer e‑mail and other correspondence as needed.

Required profile

• High school diploma, GED, or equivalent.
• Knowledge of customer service principles and practices.
• Familiarity with relevant computer applications.
• Ability to type accurately and efficiently.
• Strong numeric, oral, and written communication skills.

Required skills