Customer Service Employee

About the role

As a Customer Service Employee at VELUX you will be the first point of contact for customers and partners, helping them discover the right daylight solutions. You will work in a dynamic, international environment where excellent service and product knowledge are key to success.

Key responsibilities

• Answer customer inquiries via phone, email and chat, providing accurate information about products and services.
• Advise customers on suitable solutions and create tailored offers.
• Identify sales opportunities and recommend appropriate products at the right time.
• Collaborate with internal teams to ensure smooth order processing and issue resolution.
• Contribute ideas for process improvements and share feedback with management.

Required profile

• Fluent in French and Dutch; English is a plus.
• Previous experience in a customer‑service or call‑center environment.
• Strong communication skills, both written and verbal.
• Ability to work flexibly during peak periods and adapt to changing priorities.

Required skills

What we offer

• Modern, newly renovated offices with a bright working environment.
• Hybrid work model – up to two remote days per week.
• Perks such as coffee, tea, organic fruit, snacks, meal vouchers and product discounts.
• Comprehensive health and hospitalization insurance for you and your family.