Customer Experience Specialist (Support & Success)

About the role

Marker.io is looking for a Customer Experience Specialist to be the front line of support and success. You will engage with customers via live chat, email and calls, helping them troubleshoot, understand billing, and get the most out of our platform.

Key responsibilities

• Provide real‑time support through chat, email and phone.
• Troubleshoot product and integration issues, reproducing bugs for engineering.
• Assist customers with configuring integrations such as Jira, Linear, ClickUp, Trello and Asana.
• Answer billing and subscription questions and guide trial users toward conversion.
• Lead onboarding sessions, reduce friction, and identify natural upgrade opportunities.
• Surface recurring pain points, improve help‑center documentation, and suggest support macros.
• Collaborate with product, design and engineering to enhance usability and support workflows.

Required profile

• Genuine passion for helping customers succeed, not just closing tickets.
• Comfortable working cross‑functionally with product, engineering and sales teams.
• Strong communication skills and a proactive, problem‑solving mindset.

Required skills

• Experience with Jira integration.
• Experience with Linear integration.
• Experience with ClickUp integration.
• Experience with Trello integration.
• Experience with Asana integration.

What we offer

• Opportunity to shape the customer experience of a fast‑growing SaaS product.
• Close collaboration with founders and product leaders.
• Fully remote work environment.