Customer Experience Representative – Dutch Speaking, Málaga

About the role

Join a vibrant, international team in Málaga to provide Dutch‑speaking customers with friendly, multichannel support for a leading Dutch telecom brand. You’ll work in a modern office, enjoy a Mediterranean lifestyle, and develop solid experience in digital customer service.

Key responsibilities

• Handle inbound customer inquiries via phone, live chat and email.
• Guide users through digital fixes such as mobile data roaming activation, SIM card setup, and troubleshooting home internet or TV box issues.
• Identify opportunities to recommend better packages or add‑ons, using a consultative approach.
• Maintain accurate customer records in the company’s CRM platform.

Required profile

• Native‑level Dutch (C2) and at least B1 English proficiency.
• Enjoy talking to people, stay calm with technical questions, and thrive in a fast‑paced environment.
• Legal right to work in Spain (EU passport or residency).
• Flexible availability for peak periods, including evenings and weekends.

Required skills

• Experience with CRM systems.
• Wi‑Fi troubleshooting and basic digital troubleshooting abilities.

What we offer

• Flexible contract options (32‑39 hours/week) with a competitive salary up to €2,094 gross/month plus a 15 % monthly performance bonus.
• Four weeks of fully paid on‑site training (academy).
• Opportunity to live and work in sunny Málaga while gaining international telecom experience.