Customer Care Specialist

About the role

As a Customer Care Specialist at Amaris Consulting you will join a dynamic operations team that supports the transformation and optimisation of customer service processes. You will work in an international environment, helping to digitalise and improve the quality of the client‑facing support function.

Key responsibilities

• Support the Customer Care Manager in daily operational management of external customer service partners.
• Coordinate with internal stakeholders such as GDPR, E‑commerce, Quality, IT and Store Care to ensure clear information flow.
• Act as the first escalation point for complex issues including cybersecurity incidents, quality problems, delivery delays and other critical incidents.
• Define, update and share customer communications and service guidelines.
• Contribute to the continuous improvement of service processes with a strong focus on digitalisation and quality enhancement.

Required profile

• Proven experience in customer service or support operations.
• Ability to work cross‑functionally with diverse internal teams.
• Strong analytical and problem‑solving capabilities.
• Excellent written and verbal communication in English.

Required skills