Technical Support Engineer

About the role

Join the Technical Support Team of a fast‑growing IT company in Belgium. You will be the last line of defence, solving complex issues for customers and partners using our ticketing system, a company‑issued computer, and your analytical mind.

Key responsibilities

• Identify, analyse and resolve highly complex technical problems.
• Escalate unresolved tickets to the appropriate internal team.
• Provide quick, accurate feedback to customers via email.
• Develop or improve internal tools to streamline support processes.
• Maintain and evolve existing solutions as requirements change.

Required profile

• Expertise in at least one programming language.
• Strong knowledge of object‑oriented programming, object modelling and relational databases.
• Excellent analytical and problem‑solving abilities.
• Diplomatic communication skills and fluency in English.

Required skills

• Python
• SQL
• JavaScript
• PostgreSQL (with ORM)
• GitHub
• Odoo framework

What we offer

• Dynamic environment with diverse, never‑boring tickets across all Odoo modules.
• Autonomous work with supportive colleagues.
• Opportunity to move to a developer team later.
• Attractive benefits: company car, fuel card, up to 35 days vacation, meal vouchers (8€/day), eco‑cheques (250€/year), hospital and group insurance, representation fees.
• Permanent full‑time contract (38 h/week) with hybrid work (2 days remote).