Technical Support Engineer

About the role

The Technical Support Engineer will provide exceptional customer support, training, and testing services for high‑end international clients. You will work closely with product management and R&D in Izegem, travelling onsite for technical interventions when needed.

Key responsibilities

• Provide advanced technical support, resolve escalated issues promptly, and manage troubleshooting cases.
• Identify training needs, deliver product training sessions, and ensure customer proficiency.
• Design and execute test procedures based on specifications and customer feedback.
• Analyze system usage data and feedback to recommend improvements.
• Collaborate with product, R&D, and sales teams to address issues, support complex sales, and identify upselling opportunities.

Required profile

• Bachelor’s degree in Computer Science, Engineering or a related field.
• 1‑2 years of experience in customer success or technical support.
• Excellent communication skills in English and French.
• Willingness to travel 10‑15% of the time.

Required skills

• Technical troubleshooting
• Testing and quality‑assurance processes
• Data analysis and interpretation of system usage metrics

What we offer

• Work on state‑of‑the‑art products in a sustainable market.
• Full‑time permanent contract with an attractive salary and personalized bonus plan.
• Team‑oriented environment that encourages innovation and quality.
• Opportunities for personal growth within an internationally expanding company.