Strategic Key Account Manager (Payments)

About the role

The Strategic Key Account Manager – Payments will drive growth across a portfolio of high‑value merchant accounts in Belgium’s payments and fintech ecosystem. Acting as a trusted business partner, you will identify revenue opportunities, optimise payment performance and expand commercial relationships while collaborating with product, engineering, legal and finance teams.

Key responsibilities

• Manage and grow a portfolio of strategic merchant accounts, focusing on retention, performance optimisation and revenue expansion.
• Identify upsell and cross‑sell opportunities by analysing transaction flows, payment performance and client needs.
• Conduct regular business reviews (QBRs) with key stakeholders to align on performance, growth strategies and product adoption.
• Monitor payment KPIs such as approval rates, conversion rates and transaction volumes, proactively addressing any performance gaps.
• Serve as the main point of contact for merchants, building long‑term strategic relationships and acting as a trusted advisor.
• Collaborate with internal teams – Product, Engineering, Support, Legal and Finance – to resolve issues and enhance the client experience.
• Translate client feedback and market insights into actionable recommendations to improve product offerings and conversion performance.
• Lead data‑driven discussions focused on ROI, revenue growth and optimisation opportunities across the portfolio.

Required profile

• Minimum 4 years of experience in Account Management, Business Development or Customer Success within FinTech or Payments.
• Strong understanding of payment ecosystems, merchant lifecycle and transaction flows.
• Proven ability to drive revenue growth through upselling, cross‑selling and commercial negotiations.
• Advanced analytical skills with the ability to interpret transaction data and identify performance trends.
• Excellent communication skills in English and Russian.
• High emotional intelligence, strong organisational skills and ability to prioritise in a fast‑paced environment.
• Commercial mindset with a proactive, ownership‑driven approach to account growth.
• Ability to collaborate effectively across technical and non‑technical teams.

Required skills

• Fluency in English and Russian.
• Analytical ability to work with payment KPIs such as conversion rates, approval rates and processing volumes.