Second-Line IT Support Technician

About the role

We are looking for an experienced IT Support Technician to join our second‑line Service Desk team in Brussels. The role involves providing technical assistance to end‑users, troubleshooting incidents, and ensuring smooth operation of hardware and software assets.

Key responsibilities

• Log, analyse, follow up and resolve incidents and service requests via phone or ITSM tools.
• Diagnose technical issues, propose and implement appropriate solutions.
• Install, configure and maintain hardware, software and workstations.
• Prepare and deploy user workstations following established procedures.
• Manage Android and iOS smartphones, including subscription handling.
• Improve internal procedures and keep the Service Desk knowledge base up‑to‑date.
• Document solutions and share best practices with the team.

Required profile

• Minimum three years of experience in IT support, preferably using Ivanti for ticket management.
• Strong knowledge of Windows 11 and Microsoft 365.
• Basic understanding of networking and connectivity.
• Excellent customer‑service and communication skills, able to stay calm under pressure.
• Fluent in French and Dutch; English is a plus.
• Willingness to work 100 % on‑site in Brussels.

Required skills

• Windows 11
• Microsoft 365
• Ivanti ITSM
• Service Desk tools
• Android smartphone management
• iOS smartphone management
• Basic networking