SAP Business Application Support Specialist (S/4HANA) – Helpdesk

About the role

AluK is seeking a SAP Business Application Support Specialist to provide first‑line helpdesk support for its SAP S/4HANA landscape. The role bridges business users, IT teams and external partners, ensuring tickets are qualified, prioritized and resolved according to service level agreements.

Key responsibilities

• Manage daily SAP helpdesk activities, tracking incidents, issues and service requests.
• Analyse tickets from a business‑process perspective and collaborate with Local Process Owners to resolve them.
• Escalate unresolved tickets to the SAP Competence Center and coordinate prioritisation with IT and external partners.
• Maintain a consolidated view of tickets and change‑request backlog, overseeing the full lifecycle of change requests.
• Update and maintain ticketing and project tools (DevOps, HALO, CELOXIS) and centralise SAP documentation on Teams/SharePoint.
• Produce regular reports on ticket volumes, SLA compliance and trends.

Required profile

• Master’s degree in Engineering, Business, IT or a related field.
• 0–3 years of experience in business support, IT coordination or ERP‑related roles.
• First exposure to SAP or ERP environments is a strong asset.
• Strong organisational and coordination abilities with the capacity to manage multiple topics in parallel.
• Excellent communication skills to translate business needs into clear SAP tickets.

Required skills

• SAP S/4HANA
• SAP (general)
• DevOps (ticketing/project tool)
• HALO
• CELOXIS
• Microsoft Teams
• SharePoint