Product Manager – eCommerce & Digital Experience

About the role

Capco, a global technology and business consultancy focused on financial services, is looking for an experienced Product Manager for eCommerce and digital experience in Belgium. You will own the end-to-end design, development and delivery of digital eCommerce products, focusing on seamless, customer-centric online buying experiences, from product discovery through checkout, payment and order fulfilment.

Key responsibilities

• Lead the end-to-end product lifecycle, from discovery and vision to design, development, launch and continuous improvement.
• Define and execute product strategies, roadmaps and delivery plans aligned with business objectives.
• Design, develop and optimise the digital buying journey, from discovery and search to cart, checkout, payment, order tracking and delivery.
• Translate business needs and customer expectations into product requirements and development priorities.
• Work closely with UX/UI designers to build intuitive, customer-focused websites.
• Analyse customer behaviour, feedback and sentiment to improve the user experience.
• Lead and coordinate cross-functional teams and manage stakeholder expectations and priorities.
• Own product outcomes and ensure delivery within agreed timelines.

Required profile

• 8-12 years of professional experience, with a strong background in product management, preferably in eCommerce or digital commerce.
• Proven ability to lead the design, development and delivery of complex digital products from concept to rollout.
• Demonstrated experience building end-to-end online buying experiences and managing product roadmaps.
• Experience leading cross-functional teams and managing stakeholders.
• Availability to start on short notice.

Required skills

• Strong understanding of website functionality, UX/UI principles and customer behaviour.
• Ability to define product visions, gather requirements and build actionable roadmaps.
• Nice to have: experience with established eCommerce platforms, familiarity with Agile, and experience with conversion optimisation, customer journey analytics or online payments.

What we offer

• Projects in a dynamic, international consulting environment with an entrepreneurial culture.
• Continuous learning and professional development opportunities.
• A competitive compensation package aligned with experience and expertise.