Operations Manager – Remote (Belgium)

About the role

This role is for a performance‑driven Operations Manager who will lead remote online teams in Belgium. You will use data, dashboards and operational tools to improve efficiency and service quality while fostering accountability and results.

Key responsibilities

• Oversee the full lifecycle of online agents, from hiring and onboarding to performance evaluation and off‑boarding.
• Manage day‑to‑day operations, maintain workflow efficiency and ensure targets are consistently met.
• Hire, train, coach, promote, demote and exit agents based on performance.
• Lead and develop a remote/online agent team, conducting regular training sessions and performance reviews.
• Handle escalations and resolve operational issues promptly.
• Collaborate with internal teams to streamline processes and improve systems.
• Utilise data, dashboards and performance metrics to drive decisions and continuous improvement.

Required profile

• 3+ years of experience in Operations Management or a similar leadership role.
• Proven experience managing remote or online agent‑based teams.
• Strong analytical mindset with the ability to interpret KPIs and dashboards.
• Decisive leadership, ownership mentality and excellent English communication skills.

Required skills

• Experience with CRM systems.
• Familiarity with operational tools and automation systems.
• Proficiency in using data dashboards and performance metrics.

What we offer

• Remote work flexibility.
• Fast‑paced, international environment.
• Performance‑based culture that rewards results.
• Rapid career growth opportunities for high performers.
• Exposure to modern tools, systems and data‑driven operations.
• Dynamic, high‑impact team environment.