Junior User Support Specialist – Brussels
ThoughtLabs Belgium · Bruxelles et périphérie
Description du poste
About the role
We are seeking a Junior User Support Specialist to join an exciting project within a prestigious European Institution in Brussels. The role involves providing daily IT assistance to internal teams while supporting project teams in operational and coordination tasks.
Key responsibilities
- Deliver daily user support and assistance to internal teams.
- Assist project teams, including developers and business analysts, with operational and coordination tasks.
- Track and follow up on user requests, incidents, and general support activities.
- Contribute to documentation, reporting, and stakeholder communication.
- Support the smooth delivery of ongoing IT and business projects.
- Help maintain high service quality and user satisfaction in an international environment.
Required profile
- University degree in a relevant field.
- Strong communication skills and a service‑oriented mindset.
- Fluency in English and French.
- Previous experience in service desk, help desk, user support, administration, or project support is an asset.
- Ability to work in a multicultural and international setting.
- Organized, proactive, and team‑oriented attitude.
Required skills
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ThoughtLabs Belgium
Bruxelles et périphérie
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