HR Services Officer

About the role

The HR Services Officer is responsible for the operational management of all HR processes throughout the employee lifecycle. The role ensures efficient, compliant, and people‑focused service delivery while supporting continuous improvement initiatives.

Key responsibilities

• Process employee‑related documentation (contracts, letters, social documents, onboarding/offboarding, absences, holidays, training registrations, etc.) accurately and within deadlines.
• Act as the first operational HR contact, answering employee queries on Belgian social legislation, internal policies, and HR tools.
• Maintain employee records and HR systems (Mpleo, Protime, eBlox) in line with governance, data‑quality, and compliance requirements.
• Coordinate HR administrative workflows between employees, managers, and the People & Organisation team.
• Provide backup to the HR Payroll Officer by handling payroll variables, correcting discrepancies, and liaising with the external payroll provider.
• Support HR experts and process owners in implementing policies, processes, and projects.
• Identify and propose continuous‑improvement actions for HR operational efficiency.
• Stay updated on Belgian labour legislation and HR best practices.

Required profile

• Bachelor’s degree or equivalent.
• Strong knowledge of Belgian social legislation and labour regulations.
• Excellent communication and service‑orientation skills.
• Ability to work collaboratively with HR experts and managers.

Required skills

• Experience with HR information systems such as Mpleo.
• Familiarity with time‑tracking tools like Protime.
• Use of employee data platforms such as eBlox.