Hospitality Hero – Front Office & Guest Experience

About the role

We are looking for a vibrant, service‑driven individual to join our hotel team as a Hospitality Hero. Working closely with the Hotel Manager and Operations Manager, you will be the first friendly face guests encounter and will help create memorable stays.

Key responsibilities

• Manage front‑office operations including check‑ins, check‑outs and related administration.
• Address guest complaints, technical issues and any unexpected situations promptly.
• Provide guests with lively, personalized recommendations on local attractions, bars and hidden gems.
• Ensure long‑stay and short‑stay guests feel comfortable and well‑cared for throughout their visit.
• Maintain composure and efficiency during peak periods and high‑pressure moments.

Required profile

• Enthusiastic personality with a sense of humour and a passion for hospitality.
• Social, motivated, flexible and proactive attitude.
• Fluent in Dutch (reading, writing, speaking) with good knowledge of English and/or French.
• Alignment with the co‑housing concept and a “let’s‑do‑this” mindset.

Required skills

What we offer

• Dynamic, young team in an international environment.
• Opportunities for learning, growth and career development.
• Inclusive workplace that values talent, vision and dedication.