Front Office Receptionist – Guest Experience Specialist

About the role

Join Radisson Hotel Group’s Front Office team as a Receptionist and become the first point of contact for our guests. You will play a pivotal role in delivering the brand’s "Yes I Can!" service ethos, ensuring every interaction from check‑in to check‑out creates a memorable experience.

Key responsibilities

• Greet guests warmly, manage check‑in and check‑out procedures efficiently.
• Handle guest inquiries, requests, and complaints with patience and empathy.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
• Maintain accurate guest records and manage front‑desk documentation.
• Promote hotel services and upsell amenities where appropriate.

Required profile

• Positive, "Yes I Can!" attitude with flexibility to adapt to a dynamic environment.
• Strong verbal communication skills and a friendly, professional demeanor.
• Attention to detail and ability to solve problems creatively.
• Team‑oriented mindset to ensure overall guest satisfaction.

Required skills

What we offer

• Opportunities for career growth and continuous learning within a global hospitality brand.
• Inclusive, fun workplace culture with employee resource groups and diversity initiatives.
• Global benefits such as discounted hotel rates for you and your loved ones.
• Access to local perks and rewards tailored to your location.