Customer Training Specialist - Robotic Surgery

About the role

Medtronic's European Robotics Surgical Team is looking for a Customer Training Specialist to train, educate and inspire surgeons, first assistants and operating room staff from many surgical specialties on Medtronic Robotic Surgical Technologies solutions. The role suits someone who enjoys a high-tech environment, learning and sharing expertise with healthcare professionals, and likes travelling to training centres in Belgium and France. It is open to people based near the training centres in Strasbourg (France) or Gent (Belgium) and willing to travel up to 50% of their time to other centres.

Key responsibilities

• Deliver education and training on Medtronic Robotic Surgical Technologies solutions, including technical training and support for laboratory sessions and hands-on workshops.
• Use a structured teaching methodology to assess the efficiency and safety of trainees.
• Work with the Sales and Clinical teams, Medical Affairs colleagues and surgical proctors to prepare and set expectations for training programmes.
• Master the robotic surgery ecosystem, including surgical equipment, instruments and supporting digital infrastructure.
• Develop expertise in RAS system technology and applications, OR efficiency, the training pathway process and training/coaching techniques.

Required profile

• Bachelor's degree.
• Experience in training, field sales, sales support, clinical or technical roles in the medical device or healthcare industry is strongly appreciated.
• Fluency in English; additional languages are valuable.
• High capacity and problem-solving skills, positive mindset and team player with a professional work ethic.

Required skills

• Design, development, delivery and evaluation of product and procedure-based technical education and training using blended learning solutions.
• Understanding of robotic surgery systems and OR efficiency.

What we offer

• Salary range: Belgium 68,000 to 102,000 EUR, France 46,400 to 69,600 EUR, depending on experience and qualifications.
• Eligibility for the Medtronic Incentive Plan (MIP).
• A wide range of benefits and resources.