Customer Service Representative – Operations

About the role

The Customer Service Representative is the primary contact between Amcor and its customers, ensuring a seamless experience from order placement to delivery. This position requires a customer‑centric mindset, strong autonomy, and the ability to collaborate with both local and remote teams.

Key responsibilities

• Manage end‑to‑end order processing in the company’s CRM and ERP systems.
• Coordinate with quality, supply chain, planning, logistics, production, finance and sales to monitor customer requirements and resolve delays.
• Prepare and lead regular performance reviews with customers and internal functions.
• Handle customer requests, forecasts, complaints and aged inventory, providing timely feedback and solutions.
• Initiate rush shipments, returns, credit/debit notes and support disputed invoice processes.
• Maintain up‑to‑date customer knowledge, including service level agreements and contracts.
• Identify and implement continuous improvement opportunities to enhance service quality.

Required profile

• Strong customer focus with the ability to build relationships at all organizational levels.
• Highly self‑organized, proactive and capable of working independently.
• Excellent communication skills, both written and verbal.
• Willingness to learn new processes and drive continuous improvement.

Required skills

• Experience with Customer Relationship Management (CRM) systems.
• Proficiency in Enterprise Resource Planning (ERP) systems.