Customer Manager

About the role

EMAsphere is a fast‑growing SaaS scale‑up that helps decision‑makers turn financial and operational data into actionable insights. As a Customer Manager you will join the Services & Support team for Belgium and act as a trusted partner to help customers implement, adopt, and continuously improve the EMAsphere platform.

Key responsibilities

• Analyse customers' current reporting processes and business needs.
• Configure and implement the EMAsphere platform to support decision‑making.
• Provide training, documentation, and functional support to turn customers into platform champions.
• Assist the Sales team and partners with product positioning, demos, and value articulation.
• Collect and relay customer feedback to Product & Development teams to influence product evolution.

Required profile

• Bachelor’s or Master’s degree in finance, accounting, management reporting or a related field.
• Minimum 3 years of experience implementing financial software, management control, reporting or financial analysis.
• Fluent in Dutch and English.
• Strong analytical, problem‑solving and structured thinking abilities.
• Excellent communication skills with both customers and internal stakeholders.
• Self‑motivated, curious, and driven by continuous improvement.

Required skills

What we offer

• Opportunity to work in a high‑potential SaaS scale‑up with clear career development paths.
• Direct impact on company growth and customer satisfaction.
• Continuous training and a people‑first culture.