Business Analyst – Energy & Utilities

About the role

Capco, a global technology and business consultancy active in Financial Services, Energy & Utilities and beyond, is looking for an experienced Business Analyst with Retail Energy expertise to join its consulting team in Belgium. You will contribute to business and digital transformation initiatives in the energy industry, working closely with business and IT stakeholders to improve operational processes and customer experiences.

Key responsibilities

• Gather and document business needs, functional requirements and improvement opportunities with business stakeholders
• Analyse existing processes, identify gaps and inefficiencies and help design improved future-state processes
• Translate requirements into functional specifications, BRDs, process flows, use cases and user stories
• Facilitate workshops, stakeholder interviews and working sessions to align business and IT teams
• Support implementation and validation of business solutions
• Prepare analyses, presentations, reports and recommendations, and contribute to project planning and delivery
• Depending on the project, cover parts of the Retail Energy value chain such as customer management, billing, sales processes and market communication

Required profile

• At least 4 years of experience in Business Analysis, preferably in business or IT transformation environments
• Hands-on Retail Energy experience, e.g. Customer Information Systems, energy billing, EDI, customer care, sales processes, C&I or mass-market products
• Bachelor's degree in Business, Economics, IT, Engineering or a related field
• Professional proficiency in English and either French or Dutch

Required skills

• Requirements gathering and translation into functional specifications
• Business process mapping, gap analysis and process improvement
• Stakeholder management, communication and workshop facilitation
• Nice to have: Agile tools such as Jira or Confluence, BPMN, digital transformation experience, business case preparation

What we offer

• Competitive salary, company car or green mobility budget, meal vouchers, health insurance, mobile phone and subscription, and a laptop
• Hybrid working depending on project requirements
• Learning tracks, training programmes and online platforms
• Career growth in an international consulting environment