Transport Administrator & Customer Service (Lovech, Bulgaria)

About the role

We are looking for a Transport Administrator & Customer Service professional to join our Lovech office. You will support international transport and logistics operations by ensuring accurate documentation and maintaining clear communication with customers, drivers, and internal teams.

Key responsibilities

• Process, verify, and follow up on transport files, orders, CMRs, and delivery notes.
• Create bookings in customer portals and reserve loading/unloading time slots.
• Monitor and report operational KPIs.
• Manage the shared mailbox and respond to inquiries via phone and email.
• Coordinate daily with planning, customer service, and operational departments to guarantee excellent service.

Required profile

• Initial experience in an administrative, logistics, or customer‑service role.
• Strong attention to detail, accuracy, and organizational skills.
• Fluent verbal and written English.
• Ability to stay calm under pressure and adapt to changing priorities.
• Customer‑oriented mindset with a sense of ownership.

Required skills

What we offer

• Fixed‑term contract with the possibility of a permanent position.
• Opportunities for continuous learning and career development.
• Collaborative, no‑nonsense work environment focused on teamwork.
• Direct impact on service quality and company growth.
• Multicultural workplace with a friendly team atmosphere.