Service Delivery Manager – SAP AMS

About the role

We are seeking an experienced Service Delivery Manager to lead SAP Application Management Services (AMS) for strategic customers. The role is responsible for ensuring reliable delivery across SAP, S/4HANA and related enterprise systems while managing stakeholder expectations and driving continuous improvement.

Key responsibilities

• Own end‑to‑end SAP AMS delivery for incidents, requests, problems, changes, releases and improvement initiatives.
• Ensure delivery against agreed SLAs, KPIs, governance standards and contractual commitments.
• Act as the primary delivery interface for client stakeholders, account teams and onsite/offshore delivery teams.
• Lead service governance forums and report on performance, risks, issues and improvement actions.
• Proactively manage escalations with root‑cause analysis and preventive actions.
• Drive service stability, automation, productivity and value creation across the AMS landscape.
• Support deal shaping, transition planning, renewals, service expansion and identification of new business opportunities.

Required profile

• Strong experience in SAP AMS/managed services delivery, preferably in global or multi‑country environments.
• Good understanding of SAP ECC and SAP S/4HANA across finance, procurement, sales, manufacturing, supply chain and master data.
• Proven stakeholder management, service governance, escalation handling and commercial delivery expertise.
• Ability to lead diverse onsite/offshore teams and foster a customer‑focused service culture.

Required skills

• SAP ECC
• SAP S/4HANA
• SAP BTP, Ariba, SuccessFactors, Concur, EWM, TM, IBP, SAC, BW/4HANA
• ITIL processes
• ServiceNow
• Jira
• Azure DevOps
• Solution Manager
• SAP Cloud ALM