Senior Utilization Manager - Hugo RAS (BIG)

About the role

Medtronic's Surgical Robotics Utilization team supports system implementation, customer adoption, training, account development and long-term program optimization for the Hugo Robotic-Assisted Surgery (RAS) platform. The company is expanding its robotic surgery presence and seeks an experienced professional to support accounts across the Benelux region, Israel and Greece. This is a field-based role requiring extensive travel and close collaboration with customers and cross-functional teams.

Key responsibilities

• Lead the adoption, growth and optimization of Hugo RAS programs across assigned customer accounts
• Meet with program stakeholders to set goals, utilization metrics and account plans, and run regular business reviews
• Develop surgeon training plans, coordinate training programs and support the move to independent clinical practice
• Train operating room staff and support teams and provide on-site clinical and operational guidance during early program phases
• Use change management techniques to engage hospital stakeholders and build organizational readiness
• Coach hospital teams toward knowledge transfer and long-term self-sufficiency
• Work with commercial, clinical, technical and service teams to ensure successful system integration

Required profile

• Bachelor's degree with 5+ years of relevant experience, or an advanced degree with 3+ years
• Fluent English and legal authorization to work in Belgium, the Netherlands, Luxembourg, Israel or Greece
• Resides in one of those countries and is willing to travel up to 75% of the time
• Experience in operating rooms and with surgical procedures, hospital workflows and clinical stakeholders
• Experience leading customer-facing implementation, transformation, training or utilization programs
• Preferred: robotic-assisted surgery, advanced surgical technologies, healthcare consulting, change management, clinical education or operational improvement projects

What we offer

• Salary range: Belgium 110,000-165,000 EUR, Greece 70,320-105,480 EUR, Netherlands 108,000-162,000 EUR
• Eligibility for the Medtronic Incentive Plan (short-term incentive)
• A wide range of benefits and a competitive compensation package