Senior Communications Manager – Customer Success

About the role

This senior communications position is based in Belgium and sits at the heart of a fast‑growing, revenue‑driven Customer Success organization. You will shape and execute the communication strategy that connects leadership vision with frontline execution across global Customer Success teams.

Key responsibilities

• Develop and deliver executive communications in partnership with senior leadership, including strategic messaging, updates, talking points, and presentations.
• Support the Chief of Staff in crafting high‑impact narratives that convey priorities, progress, and organizational direction.
• Own internal Customer Success communications such as All‑Hands meetings, newsletters, Slack updates, and announcements.
• Lead employee‑engagement and culture initiatives to strengthen alignment, recognition, and team connectivity.
• Create and manage communication plans for events, conferences, off‑sites, and leadership appearances.
• Produce organizational updates, internal briefings, and company‑wide communications highlighting impact, performance, and key wins.
• Partner with Marketing, Product, Enablement, and Revenue teams to ensure alignment of customer‑facing communications.
• Drive internal storytelling that elevates the visibility of Customer Success as a critical revenue engine.

Required profile

• 6‑7+ years of experience in corporate, internal, or executive communications.
• Strong background supporting Sales, Customer Success, or other GTM/revenue‑focused teams.
• Proven ability to craft executive‑level messaging, presentations, and narratives for senior stakeholders.
• Excellent written and verbal communication skills with the ability to simplify complex ideas.
• Deep understanding of revenue‑generating organizations, their cadence, priorities, and stakeholder dynamics.
• Experience managing internal communication channels such as Slack, newsletters, presentations, and town halls.
• Highly organized, detail‑oriented, and capable of managing multiple communications projects simultaneously.

Required skills

• Slack