Remote Computer User Support Specialist

About the role

We are looking for a Remote Computer User Support Specialist to provide technical assistance to our users across digital platforms. You will work from home, handling a variety of hardware, software, and system issues while ensuring smooth daily operations.

Key responsibilities

• Respond to user support requests via email, chat, or ticketing systems.
• Troubleshoot basic hardware, software, and system‑related problems.
• Guide users through step‑by‑step solutions in a clear, professional manner.
• Assist with account setup, access issues, and password resets.
• Document support cases, resolutions, and system updates.
• Escalate complex issues to higher‑level technical teams when needed.
• Maintain and update support documentation or knowledge‑base articles.
• Identify recurring issues and report trends for continuous improvement.

Required profile

• Basic understanding of computer systems and troubleshooting.
• Strong problem‑solving and analytical abilities.
• Clear written and verbal communication skills.
• Ability to explain technical concepts in simple terms.
• Comfortable using support tools or ticketing systems (training provided).
• Capable of managing multiple requests and prioritising tasks.
• Self‑motivated and able to work independently.
• Previous IT or support experience is a plus but not required.

Required skills

What we offer

• Competitive compensation.
• Flexible remote working schedule.
• Training and onboarding support.
• Opportunities for career growth in IT support.
• Performance‑based incentives.
• Supportive and collaborative remote team.
• Access to learning and development resources.