Onsite Technician – 1st/2nd Level Support

About the role

Everience is looking for an Onsite Technician to provide first and second‑level support for workstations, mobile devices and peripheral equipment. You will work directly with clients, ensuring smooth operation of their IT environment and delivering excellent customer service.

Key responsibilities

• Deliver on‑site support for desktops, laptops, iPads, iPhones and related hardware.
• Install, replace, relocate or remove infrastructure components such as monitors, printers, scanners and docking stations.
• Diagnose and resolve hardware and software incidents in Windows and Apple environments.
• Manage inventory of devices and spare parts, prepare installations and provide feedback to customers.
• Monitor production environment dashboards, generate KPI reports and improve documentation.

Required profile

• Minimum 3 years of on‑site IT support experience in a large enterprise.
• Fluent in English and Dutch; French is a plus.
• Strong interpersonal skills, customer‑service orientation and ability to work independently.
• Motivation to learn and adapt in a fast‑changing AI‑augmented environment.

Required skills

• Windows operating system administration.
• Microsoft Office 2016/365 and MS Teams.
• Basic iOS (iPhone/iPad) support.
• ITIL‑based incident and request ticket handling.
• Inventory management and reporting of KPIs.