Logistics Operations Specialist – Fleet Performance & Workforce Planning

About the role

We are looking for a Logistics Operations Specialist to oversee courier performance, fleet capacity, and workforce planning in a fast‑paced food delivery environment. The role is central to improving operational efficiency, maintaining high service quality, and supporting courier engagement throughout their lifecycle.

Key responsibilities

• Manage courier operations from onboarding to off‑boarding.
• Monitor fleet capacity, support recruitment, and drive scaling initiatives.
• Track courier performance KPIs and implement improvement plans.
• Provide data for business reporting and operational performance reviews.
• Serve as the primary point of contact for courier communications and issue resolution.
• Maintain operational documentation and knowledge resources.
• Monitor weather and operational risks that affect delivery performance.
• Collaborate with planners, operations teams, and fleet leaders to ensure service stability.
• Analyze courier sentiment and engagement data to enhance the courier experience.

Required profile

• Experience in logistics, delivery operations, workforce management, retail operations, or supply chain environments.
• Strong Excel and data analysis capabilities.
• Proven ability to monitor KPIs and operational performance metrics.
• Excellent communication and stakeholder management skills.
• Ability to work within structured processes while adapting to local operational needs.
• Knowledge of last‑mile delivery, fleet management, or workforce planning is a plus.

Required skills

• Excel
• Data analysis