Junior User Support Specialist

About the role

Twenty8 is looking for a Junior User Support Specialist to join a prestigious European Institution in Brussels. The role focuses on delivering day‑to‑day assistance to internal teams and supporting ongoing IT and business projects in a multicultural environment.

Key responsibilities

• Provide day‑to‑day user support and assistance to internal teams.
• Support project teams, including developers and business analysts, with operational and administrative tasks.
• Follow up on user requests, incidents and general coordination activities.
• Assist with documentation, reporting and communication between stakeholders.
• Contribute to the smooth functioning of ongoing IT and business projects.
• Help ensure a high level of service and user satisfaction in an international environment.

Required profile

• University degree in a relevant field.
• Good communication skills and a service‑oriented mindset.
• Fluency in English and French.
• First professional experience in service desk, help desk, user support, administration, project support, or similar roles is considered an asset.
• Ability to work in a multicultural and international environment.
• Organized, proactive, and willing to support different teams with day‑to‑day activities.

Required skills