Junior Infrastructure Service Delivery Lead

About the role

Accenture's Intelligent Infrastructure Services practice, part of Digital Core Reinvention, is looking for a Junior Infrastructure Service Delivery Lead in Brussels. You will help manage IT infrastructure services delivered to clients against contractual Service Level Agreements (SLAs), coordinate technical teams, prepare service performance reports and track continuous improvement. The role supports the adoption of AI-first delivery practices, embedding AI, GenAI, AIOps and intelligent automation into service operations. It is presented as an entry point for developing ITSM, cloud service management and client relationship skills.

Key responsibilities

• Support monitoring and management of IT infrastructure service delivery against SLAs.
• Coordinate with cloud, networking and workplace teams on incident and problem resolution.
• Help prepare service performance reports and dashboards for internal and client stakeholders.
• Take part in service review meetings and track continuous improvement action plans.
• Manage service requests, changes and escalations through ITSM platforms (ServiceNow, Jira Service Management).
• Maintain service delivery documentation: process guides, knowledge base articles and SOPs.
• Contribute to onboarding of new infrastructure service contracts and gather client feedback.
• Track service improvement initiatives and collaborate with technical teams and vendors on operational continuity.

Required profile

• Fluency in English and French and/or Dutch.
• Ability to work in an international, multicultural environment.
• Citizen of a NATO member country and eligible to work in Belgium.
• Preferred: exposure to cloud infrastructure services (AWS, Azure, GCP), basic DevOps or Agile knowledge, monitoring tools (Grafana, Datadog, Dynatrace), vendor management experience, client-facing IT support experience, and certifications such as ITIL 4 Foundation, cloud fundamentals, ServiceNow CSA, or CAPM.

Required skills

• ITIL principles: Incident, Problem, Change and Service Level Management.
• Familiarity with ITSM tools such as ServiceNow or Jira Service Management.
• Basic knowledge of servers, networking, cloud and end-user computing.
• Strong organisation, communication and stakeholder management skills.

What we offer

• 13th month salary and holiday allowance, 20 to 12 holidays.
• Laptop and smartphone, hospitalization and group insurance.
• Bonus program, training and learning opportunities, green mobility program and flexrewards.
• Discount program, employee shares purchase plan and eco-cheques.