IT Support Technician – End‑User Services

About the role

We are seeking an experienced IT Support Technician to join our dynamic IT Care team in Brussels. The role focuses on delivering high‑quality end‑user support, handling incidents, and contributing to the evolution of our workplace technology.

Key responsibilities

• Install, configure, maintain and support end‑user hardware, software and workplace solutions.
• Handle service requests, access‑management requests and technical support incidents.
• Diagnose and resolve issues related to hardware, software, mobile devices, printing and connectivity.
• Log, track and document incidents and requests using the ITSM platform.
• Analyze support tickets and service metrics to identify recurring problems and improvement opportunities.
• Support user onboarding, equipment deployment and workplace technology initiatives.
• Collaborate with infrastructure, network, workplace and service‑management teams.
• Contribute to process improvements and enhanced user experience.

Required profile

• Customer‑oriented with strong communication skills.
• Analytical and proactive problem‑solver.
• Team player who enjoys sharing knowledge and best practices.
• Organized, detail‑oriented and focused on service quality and user satisfaction.

Required skills

• Windows Operating Systems
• Microsoft 365 / Exchange Online
• Intune / Company Portal
• Active Directory
• ITSM tools and ITIL processes
• iOS and Android mobile devices
• Canon printing solutions and UniFlow
• Networking fundamentals (VLAN, Wi‑Fi, connectivity)

What we offer

• Full‑time hybrid role (minimum 4 days onsite per week) in Brussels.
• Fixed‑term contract until October 2026 with possible extension.
• Opportunity to work in a dynamic team focused on continuous service improvement.
• Start date: ASAP.