IT Support Specialist – Onsite (Brussels)

About the role

Join the IT support team of a prestigious European Institution in Brussels and provide hands‑on assistance to a diverse user base. You will ensure that employees have reliable hardware and software tools to perform their daily tasks efficiently.

Key responsibilities

• Troubleshoot and resolve hardware and software incidents.
• Install, configure and maintain laptops, desktops, peripherals and related equipment.
• Respond to end‑user service requests and provide timely support.
• Perform routine maintenance, updates and diagnostics on IT assets.
• Assist with workstation setups, cabling and connectivity issues.
• Document technical procedures and keep configuration records up to date.

Required profile

• Minimum 1 year of experience in IT support, helpdesk or desktop support.
• Strong communication skills in English and French (C1 level).
• Ability to work independently, take ownership of issues and pay attention to detail.

Required skills

• Windows 10 and Windows 11 environments.
• Hardware troubleshooting.
• Software troubleshooting.
• Workstation and peripheral support.

What we offer

• Full‑time, 100 % onsite position within a renowned European institution.
• Opportunities to develop technical expertise in an international setting.
• Collaboration with experienced IT professionals.
• Experience that strengthens future career prospects.