Information Technology Support Specialist

About the role

We are looking for an Information Technology Support Specialist to provide end‑to‑end technical assistance for desktop and laptop environments. You will work closely with end‑users, ensuring devices are secure, up‑to‑date, and fully functional.

Key responsibilities

• Deliver desktop and laptop support, troubleshooting hardware, software, and connectivity issues.
• Perform IMAC (Install, Move, Add, Change) activities and break/fix tasks.
• Manage device lifecycle: configuration, patching, OS imaging, and vendor hardware replacements.
• Use SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Install, update, and patch approved software in line with IT policies.
• Provide remote and deskside support for MS Office, Outlook, VPN clients, and other EUC tools.
• Enforce security protocols, antivirus monitoring, and desktop policy compliance.
• Offer VIP support and act as primary onsite contact during critical escalations.
• Support printers, scanners, and peripheral devices, handling routine maintenance.
• Assist with Active Directory tasks, basic user account management, and smart‑hands support.
• Maintain documentation of incidents, hardware inventory, and technical guides.
• Follow ITIL practices for incident, problem, and service request management.

Required profile

• Proven experience providing end‑to‑end technical support in a corporate environment.
• Familiarity with Windows OS, mobile device support, and basic macOS handling.
• Understanding of ITIL processes for service management.

Required skills

• SCCM
• Intune
• ServiceNow
• Windows operating system
• Active Directory
• MS Office / Outlook
• VPN client configuration
• Desktop imaging and patch management
• Hardware troubleshooting (PCs, printers, scanners)
• ITIL incident and problem management