Hotel Receptionist / Front Desk Agent

About the role

We are seeking a professional, welcoming, and service‑oriented Receptionist to be the first point of contact for guests at our family‑owned hotel. You will create a positive experience from arrival to departure, working in a close‑knit team that values teamwork, communication and flexibility.

Key responsibilities

• Welcome guests warmly, manage check‑ins, check‑outs, room assignments and guest accounts.
• Handle reservations, modifications, cancellations and special requests.
• Respond to telephone calls, emails and online inquiries promptly.
• Provide information on hotel services, local attractions, restaurants and transportation.
• Anticipate guest needs and ensure a personalized experience throughout the stay.
• Address guest concerns, complaints and requests professionally.
• Coordinate with housekeeping, maintenance, restaurant and management teams.
• Assist with administrative duties, reporting and general office tasks.
• Monitor room availability, maintain accurate guest records and support rate management.
• Process payments, invoices and daily cash handling procedures.
• Keep the reception area clean, organized and welcoming.
• Follow hotel policies and operational standards.
• Provide operational support to other departments as needed.

Required profile

• Organized, proactive and adaptable.
• Passionate about hospitality and guest service.
• Enjoys taking initiative, solving problems and working closely with all departments.
• Strong teamwork, communication and flexibility.

Required skills

What we offer

• A stable position within a well‑established independent hotel.
• Opportunity to join a loyal, experienced team that has worked together for over a decade.
• Supportive and professional work environment.
• Varied, rewarding role with real responsibilities and growth potential.
• Continuous learning opportunities.