Head of Operations

About the role

Nordely Materials is looking for a Head of Operations to lead and optimise all operational activities across the business. The role will ensure efficiency, quality and timely execution while supporting the company’s growth objectives.

Key responsibilities

• Lead daily operational activities, overseeing efficiency, quality and timely execution.
• Manage customer inquiries, RFQs, quotations and order follow‑up, coordinating with internal and external stakeholders.
• Coordinate procurement, supplier sourcing, negotiations, purchasing and contract administration.
• Develop and maintain relationships with suppliers, customers and strategic partners.
• Define technical and commercial requirements with customers and translate them into operational specifications.
• Monitor inventory, logistics, production planning and delivery schedules to ensure on‑time performance.
• Establish and monitor supplier performance using KPIs, quality standards and continuous improvement initiatives.
• Ensure compliance with customer specifications, certification requirements, inspection procedures and company quality standards.
• Supervise the Operations Assistant, allocating tasks and monitoring performance.
• Prepare operational, commercial and performance reports for senior management.
• Identify bottlenecks and implement solutions to improve efficiency, profitability and customer satisfaction.
• Represent the company in meetings with customers, suppliers and partners as required.

Required profile

• Bachelor’s degree or equivalent experience in Engineering, Business, Supply Chain, International Trade or related field.
• Proven experience in operations management, technical sales, procurement, supply chain or industrial project coordination.
• Experience handling RFQs, quotations, supplier relationships, procurement processes and customer projects.
• Strong understanding of quality systems, technical documentation, certification and supplier performance management.
• Excellent negotiation, communication and stakeholder management skills.
• Fluent English (written and spoken); knowledge of local languages or Turkish is a strong asset.
• Strong analytical, organisational and problem‑solving abilities.
• Ability to work independently, manage multiple priorities and report directly to senior management.

Required skills

• Microsoft Office
• ERP / business management systems