Head of Account Management

About the role

This senior leadership position is based in Belgium and is responsible for building and scaling a high‑performing Account Management organisation. You will shape the commercial success of key client partnerships, combining strategic direction with hands‑on ownership of top‑tier merchant relationships.

Key responsibilities

• Lead, mentor and develop the Account Management team, setting performance expectations and creating development plans.
• Define and own KPI and OKR frameworks, tracking revenue, conversion, approval rates and portfolio growth.
• Design scalable onboarding, hiring and training programmes to support team expansion.
• Personally manage top‑tier merchants, acting as a strategic advisor and driving long‑term commercial value.
• Conduct quarterly business reviews focused on performance analysis, ROI and growth opportunities.
• Drive revenue expansion through upselling, cross‑selling and increasing transaction volumes.
• Establish segmentation, client tiering, retention frameworks and revenue growth playbooks.
• Collaborate with Product, Sales, Finance, Legal and Integration teams to ensure seamless client experiences.
• Provide market insights and client feedback to influence product development and commercial strategy.

Required profile

• 6+ years of experience in Account Management, Customer Success or Business Development, preferably in fintech or payments.
• 2+ years of leadership experience with a proven ability to scale high‑performing teams.
• Strong understanding of payment ecosystems, merchant lifecycle and transaction economics.
• Demonstrated success managing high‑value client portfolios and delivering measurable revenue growth.
• Excellent analytical abilities to interpret transaction data and identify performance gaps.
• Commercial mindset focused on shifting teams from reactive support to proactive revenue generation.

Required skills